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British Airways 
Airline Details
Main Hubs: London Gatwick (read reviews) • London Heathrow (read reviews)
IATA Code: BA
ICAO Code: BAW
Alliance: Oneworld
Frequent Flyer Program: BA Executive Club
Home Country: United Kingdom
Airline Web Site: http://www.ba.com/
Native Name: British Airways


User Reviews and Ratings

Average user rating from: 2 user(s)

Overall rating
3.1
Baggage allowance
2.5
Baggage checkin
3.0
Lounge and facilities
3.5
Seat comfort
3.0
In-Flight Entertainment
4.0
Duty Free
3.5
Food and Drink
3.0
Staff and Service
4.0
Take-off, Landing and Flight Safety
2.5
Value for Money
2.0
 
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2 of 2 people found the following review helpful

Wednesday, 12 December 2007

Written by Sharon from United Kingdom   -  View all my reviews  - Top 10 Reviewer

Overall rating
3.0
Baggage allowance
3.0
Baggage checkin
3.0
Lounge and facilities
3.0
Seat comfort
2.0
In-Flight Entertainment
4.0
Duty Free
3.0
Food and Drink
3.0
Staff and Service
5.0
Take-off, Landing and Flight Safety
3.0
Value for Money
1.0
British Airways is generally an okay airline - for a long-haul flight, they provide what you would expect and nothing more. They define average service. However, the tickets are expensive and the way they treat special needs customers (disabled and elderly) is deplorable. A group of us were stranded in Heathrow for over two hours waiting for BA staff to call for wheelchairs to take us to a different terminal... where we were abandoned again and almost missed our connecting flight (others DID miss their connection).

Also, you cannot pre-book seats (even for passengers with disabilities and special needs), so there is a cattle call at check-in, the likes of which you would expect on a $20 short-haul flight with a budget airline but not on a $2,000 flight with British Airways. You can't even call and pre-book a seat if you have a documented medical need (despite what the website says). The entire process is ridiculous and unnecessary.

All that being said, the lone bright spot for BA is that their cabin crew are very friendly and more than accommodating for whatever you may need. The same can't be said for BA's call centre reps (especially when you're trying to pre-book a seat) but the in-flight crew get 5 stars.

If there were another option across the Atlantic (UK --> Baltimore) I would never fly British Airways again. We can't wait for the Open Skies Agreement to come into effect.
Flight and Passenger Details
From: LHR - London Heathrow
To: BWI - Baltimore/Washington International
Route Type: Return
Flight Path: Direct (1 or more stop)
Cabin Class: Economy
Purpose/Type of Travel: Personal (with children and/or family)
Booking made by: Self
Age Group: Under 25
Year of Travel: 2007
Travel Month: Q4 (Oct/Nov/Dec)
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1 of 1 people found the following review helpful

Sunday, 09 December 2007

Written by Corporate Traveller from United Kingdom   -  View all my reviews  - #1 Reviewer

Overall rating
3.2
Baggage allowance
2.0
Baggage checkin
3.0
Lounge and facilities
4.0
Seat comfort
4.0
In-Flight Entertainment
4.0
Duty Free
4.0
Food and Drink
3.0
Staff and Service
3.0
Take-off, Landing and Flight Safety
2.0
Value for Money
3.0
My first BA flight out of many. Unfortunately, this started off badly with the charges placed on my overweight baggage. The amount of weight I had now was less than what I originally travelled with. Other airlines allowed the my formerly heavy baggage through.

Take off was a bit odd. It felt like the pilot was unsure when to lift off. Landing was equally as uncomfortable.
Flight and Passenger Details
From: NRT - Tokyo Narita/New Tokyo Intl.
To: LHR - London Heathrow
Route Type: One way or Multiple
Flight Path: Direct (non-stop)
Cabin Class: Executive/Business
Purpose/Type of Travel: Corporate/Business
Booking made by: Company or other person
Age Group: 25-49
Year of Travel: 2006
Travel Month: Q4 (Oct/Nov/Dec)
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Last updated: Wednesday, 12 December 2007
 
 

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